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Bean growers

Terms and Conditions

Shipping Conditions

There is a 4kg coffee maximum for online orders. If you wish to order over 4kg we please let us know – or 03 920 0193. Rural customers: please indicate rural postage so we can enter your details correctly. There will be no additional postage charged for rural delivery.

We are able to deliver to most places in NZ including residential, rural and business addresses. Delivery times depend on your location but you should expect to see your delivery arrive within 2 – 5 working days. If there are any delays, we will notify you via email or phone.

Returns policy

Three Llamas Gourmet Coffee warrants that it will repair or make good any defects in the goods, if written notice of the claim is received by Three Llamas gourmet Coffee within seven (7) days from the date the goods were delivered. No claim shall be accepted under such warranty if any attempt to repair the defective goods is made by any person not authorized by Three Llamas Gourmet Coffee, or if the defective goods have been modified or incorrectly stored, maintained or used. If Three Llamas Gourmet Coffee elects to repair or replace any defective goods, such work shall be undertaken at such place as Three Llamas Gourmet Coffee may reasonably specify and the Buyer shall be responsible at its cost and risk for shipment of the defective goods to the place specified.


Cancellation of orders

Where products are listed on the Three Llamas Gourmet Coffee website with an incorrect price or with incorrect information, Three Llamas Gourmet Coffee reserves the right to cancel the buyers order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently cancelled by Three Llamas gGourmet Coffee, Three Llamas Gourmet Coffee will refund the amount paid by the buyer in relation to that order.

Three Llamas Gourmet Coffee may cancel the buyer’s order any time prior to our order confirmation. Any variation, waiver or cancellation of the buyer’s order shall have no effect unless accepted in writing by Three Llamas Gourmet Coffee. Where Three Llamas Gourmet Coffee accepts cancellation from the buyer Three Llamas Gourmet Coffee may levy a handling charge of up to 15% of the price.