Privacy policy
Last updated: 28 September 2026
At Three Llamas Coffee, we respect your privacy. This policy explains what personal information we collect, why we collect it, and how we look after it when you visit our website, buy from us, subscribe to coffee deliveries or get in touch.
Three Llamas Gourmet Coffee is operated by Armstrong Goods Limited. We handle personal information in accordance with New Zealand’s Privacy Act 2020.
Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address, phone number, delivery and billing details.
- Details of your orders, payments, subscriptions and customer account.
- Information you give us when you contact us or sign up for our newsletter.
- Information about how you use our website, such as your browser, device, IP address and pages visited.
You can browse much of our website without giving us your contact details. If you choose not to provide the information needed for an order or subscription, we may be unable to complete it.
How we use your information
We use your information to process payments and orders, deliver products, manage coffee subscriptions, respond to enquiries, provide customer support and maintain our website. We also use it to understand how customers use the site and improve what we offer.
If you sign up for marketing, we may email you about Three Llamas coffee, news and offers. You can unsubscribe using the link in any marketing email. We may still send messages needed to manage your orders or subscriptions.
Who we share information with
We share information with providers who help us run the business, only where needed for their services. These include Shopify for our online store, payment and delivery providers, Appstle for subscriptions, Mailchimp for email marketing, and providers of website analytics.
Some providers may store or process information outside New Zealand. We may also disclose information where required by law. We do not publish your order or contact details.
Cookies and website analytics
Our website uses cookies and similar technologies to operate the store, remember selections and help us understand website traffic. You can manage cookies through your browser and, where available, the cookie preferences on our website. Blocking some cookies may affect how the store works.
Keeping your information safe
We take reasonable steps to protect personal information from loss, unauthorised access and misuse. We keep it for as long as needed to provide our services, meet legal obligations and resolve any issues, then securely delete or anonymise it when it is no longer required.
Accessing or correcting your information
You can ask to see the personal information we hold about you or ask us to correct it. Please contact us using the details below. We may need to confirm your identity before responding.
Questions or complaints
If you have a question or concern about how we handle your information, please contact us first so we can look into it. You can also contact the Office of the Privacy Commissioner.
Changes to this policy
We may update this policy as our services or privacy practices change. The latest version will be posted on this page with a new “Last updated” date.
Contact us
Armstrong Goods Limited, trading as Three Llamas Gourmet Coffee
65A Main North Road, Woodend 7610, New Zealand
Phone: +64 3 310 0632
Email: david@armstronggoods.com
