Shipping policy
Shipping Policy
NORMAL DESPATCH TIMES
Orders placed by 11am NZDT will be processed and despatched by the same business day. Orders placed after 11am NZDT will be processed and despatched within 1 business days.
We use NZ Post to ship all our online orders using their overnight service for North Island and South Island orders. Rural orders may take longer to be delivered.
You can view the latest information from NZ Post on their domestic shipments here.Â
You can view the latest information from NZ Post on their domestic shipments here.Â
EQUIPMENT DESPATCH TIMES
All equipment orders including VBM espresso machines and Mazzer grinders are drop shipped direct to you from the supplier. Please allow up to 10 working days for your order to arrive.
SHIPPING RATES
All equipment orders including VBM espresso machines and Mazzer grinders are drop shipped direct to you from the supplier. Please allow up to 10 working days for your order to arrive.
SHIPPING RATES
We offer free shipping around Aotearoa New Zealand for orders $75 and over, as advertised on our website. Three Llamas – Three Llamas Coffee
All other delivery charges are calculated at check out.
INTERNATIONAL RATES
We currently offer international shipping from our online shop to the following countries:
- Australia
- China
- Hong Kong
- Indonesia
- Singapore
- Thailand
- Malaysia
- Canada
- UK
- Ireland
We send international orders via NZ Post international express. Shipping rates are displayed at checkout and based on total order weight.
SHIPPING TO THE U.S
Due to new U.S. customs requirements, NZ Post has temporarily suspended all shipping services to the United States. We will notify you as soon as these services resume.
WHOLESALE INTERNATIONAL
If you are a Cafe Owner based overseas and would like to range Three Llamas Gourmet Coffee please send us an email with your Cafe Name and details to david@threellamascoffee.com
Due to new U.S. customs requirements, NZ Post has temporarily suspended all shipping services to the United States. We will notify you as soon as these services resume.
WHOLESALE INTERNATIONAL
If you are a Cafe Owner based overseas and would like to range Three Llamas Gourmet Coffee please send us an email with your Cafe Name and details to david@threellamascoffee.com
Missing or damaged deliveries
If your order has not arrived when expected, or it arrives damaged, please contact us with your order number. We’ll follow it up and help resolve the issue.
