Refund policy

Returns and Refunds

We roast and pack our coffee with care in Woodend. If your order isn’t right, please get in touch so we can sort it out.

Something wrong with your order?

If your coffee or equipment arrives damaged, an item is missing or incorrect, or a product is faulty, please contact us with your order number and a brief description of the problem. Photos of the item and packaging are helpful, especially if it was damaged in transit.

Please contact us before sending a product back. We’ll let you know what information we need and whether a return is necessary.

Freshly roasted coffee

As coffee is a food product, we do not generally accept change-of-mind returns. This includes ordering the wrong coffee, bag size or grind by mistake. If there is a problem with the coffee or we sent something different from what you ordered, please contact us and we’ll put it right.

Coffee equipment

If equipment you purchased from us is faulty or arrives damaged, please contact us. We’ll work with you to arrange the appropriate repair, replacement or refund.

Refunds

If a refund is due, we’ll process it to your original payment method where possible. The time it takes to appear in your account depends on your payment provider.

Your rights

Our products come with guarantees under the New Zealand Consumer Guarantees Act. This policy does not limit those rights, including your rights when a product is faulty or does not match its description.