Terms of Service

Last updated: 28 September 2026

Welcome to Three Llamas Coffee. These terms apply when you use our website or place an order with us. The online store is operated by Armstrong Goods Limited, trading as Three Llamas Gourmet Coffee, and is hosted by Shopify.

Please read these terms alongside our Shipping Policy, Returns and Refunds Policy and Privacy Policy.

Products and availability

We do our best to describe our coffee, subscriptions and equipment accurately. Coffee flavour and appearance can vary naturally between harvests and roasts. Product photographs are intended as a guide.

All products are subject to availability. If we cannot supply something you have ordered, we will contact you to arrange an alternative or a refund for the unavailable item.

Prices and orders

Prices and delivery charges are shown at checkout before you place your order. We may change prices for future purchases, but a price change will not alter an order we have already accepted.

After you place an order, we will send an order confirmation to the email address you provided. If we discover an error affecting your order, or cannot fulfil it, we will contact you to resolve it. If we cancel an order that you have paid for, we will refund the amount paid for the cancelled items.

Please check your order details, delivery address and contact information before completing checkout. Contact us as soon as possible if you notice a mistake.

Coffee subscriptions

When you choose a coffee subscription, the product page and checkout will show the price, delivery frequency and other subscription details. Payments will be collected according to the subscription you select.

You can manage or cancel future subscription orders through the Manage Subscription link on our website, or contact us for help. Changes made after an order has been processed may apply from the following order. We will tell you about any subscription price change before it applies to a future charge.

Delivery and collection

Available delivery and collection options, costs and estimated timeframes are displayed at checkout or explained in our Shipping Policy. Please provide an accurate delivery address.

If an order is lost, damaged or does not arrive as expected, contact us so we can investigate and put things right.

Returns and problems with an order

If something is wrong with your order, please contact us. Our Returns and Refunds Policy explains how we handle damaged, incorrect or faulty products and change-of-mind requests.

Nothing in these terms or our other policies limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

Using our website

You may use our website for lawful shopping and information. Please do not interfere with its operation, attempt to gain unauthorised access, introduce malicious software, or use its content in a way that infringes someone else’s rights.

The text, images, branding and other content on this website belong to Three Llamas Coffee or their respective owners. Please seek permission before reproducing our content for commercial use.

Our website may link to other websites. Their content and privacy practices are controlled by their operators.

Privacy

We handle personal information as described in our Privacy Policy. This includes information needed to process orders, manage subscriptions and respond to enquiries.

Changes to these terms

We may update these terms from time to time. The latest version will appear on this page with an updated date. Changes will apply to future use of the website and future orders; they will not remove rights you already have in relation to an existing purchase.

Contact us

Armstrong Goods Limited, trading as Three Llamas Gourmet Coffee
65A Main North Road, Woodend 7610, New Zealand
Phone: +64 3 310 0632
Email: david@armstronggoods.com